Choosing a car dealer and forging a good relationship with them is a long-term commitment. However, it’s not always going to start easy. It takes a lot of effort and scrutiny on your part so you can be sure that you’re going to end up trusting a good one. Much like trying to find the love of your life, there are specific characteristics that you may be looking for in a car dealer. But, universally, all good car dealers will have something in common between them.
Identifying these characteristics is very important to avoid making a regrettable decision. That said, here are some of the facets that you should universally look for across all car dealers that can be considered good:
A good car dealer will always have a good reputation. Before you completely trust one, take the time to do a background check. Remember that you have to buy from a reputable car dealership for you to stay happy and receive the quality service you deserve.
Here are some ways you can determine the reputation of a car dealer:
- Browse through each of their websites, such as visionkiacanandaigua.com, and read through the feedback and rating section.
- Ask your family and friends who live around the car dealer about what they’ve heard and known about its staff and establishment.
- Ask family and friends who have also bought cars from the dealers you’re looking to purchase from. Ask about their level of satisfaction.
- Read online reviews in other avenues such as social media sites and online forums.
Sales representatives are the frontliners of any business. Especially for car dealers, these are often the very first people you’re going to be dealing and negotiating with. Thus, how its salespeople behave and conduct themselves in front of a customer can reflect the kind of service a dealership can provide.
If they’re courteous, nice, friendly, and accommodating, you know that you’re with a good car dealer. Otherwise, their staff is going to look like they’re unhappy to serve. The attitude of the salesperson you’re dealing with is a good indicator of the overall business culture. If there’s anything you aren’t pleased about, then move on to the next car dealer on your list.
When you walk in the showroom of a car dealer, excellent and reputable car dealers will have a wide array of car selections to choose from. Most dealerships that have been in the industry for a long time will be able to provide this. Having a wide variety of options makes for a pleasant car shopping experience. This means that the car dealer cares enough about customer service to give you the best options.
While you’re at the car dealer, you might come across another customer or two. While waiting to be entertained, be the one to do the small talk. You might want to ask them whether or not they’re repeat customers. If they are, that’s a sign that the car dealer is a good one. These customers may not be there to buy a car, but for periodic servicing.
If they’re not satisfied customers, then they would’ve chosen to avail of this service from another car shop. This is possible, for as long as it doesn’t involve parts that are available only to a particular brand. When you see these customers coming back, that’s a telltale sign that you’re dealing with a good dealership.
Apart from the salespeople, you’re also going to be dealing with the service staff. Remember that owning a car also entails periodic maintenance. You’ll want to assure yourself that the team you’re dealing with is knowledgeable about the job that they do. Especially when you’re well-versed in cars yourself, the service staff should be able to answer all your questions. If they look lost, then chances are they’re not knowledgeable about their own products and services. The last thing you’d want to do is to entrust your car to a team that seems confused.
Buying a new car is a serious commitment. It can drain you both financially and emotionally. Remember, too, that the process of buying a car doesn’t only end upon the final purchase. You’ll be coming back regularly to the dealership for regular maintenance. This means that when you buy a car, it should be more than just about the price. You’ve also got to study the reputation of the car dealer you’re looking to buy from. These traits are some that you must be particular about.